Privacy Policy

When you create or manage an account, we may collect:

• your name or profile name;
• email address;
• telephone number;
• date of birth and age;
• gender;
• account identifier;
• login and authentication information;
• authentication provider, such as Apple, Google, email, or telephone;
• account-creation date;
• account status;
• verification status;
• language preferences; and
• information used to recover or secure your account.

Where you sign in using Apple or Google, we may receive information from that provider, such as your name, email address, provider identifier, and authentication confirmation.

The information received depends on your settings and the information the provider chooses to share with us.

You may choose or be required to provide information for your dating profile, including:

• profile photographs;
• biography or profile description;
• age;
• gender;
• city and country;
• languages;
• ethnicity or cultural background;
• religion;
• education;
• occupation;
• height;
• relationship intentions;
• marital status;
• whether you have children;
• whether you want children;
• lifestyle information;
• interests;
• cultural preferences;
• relocation preferences; and
• other profile details you choose to provide.

Some of this information may be visible to other Qaliye users.

Your profile visibility depends on your settings, account status, discovery preferences, blocks, matches, and the operation of the Services.

Some information processed through Qaliye may be considered particularly sensitive under data-protection law.

This may include information revealing or concerning:

• racial or ethnic origin;
• religious or philosophical beliefs;
• health information;
• sex life; or
• sexual orientation.

For example, your ethnicity, religion, gender, dating preferences, profile information, or interactions may reveal or allow inferences about sensitive aspects of your identity.

Where we ask you to provide special-category information for profile, discovery, or matching purposes, we rely on your explicit consent.

You are not required to provide optional information about religion, ethnicity, or similar characteristics. However, some dating or filtering features may not function without the information required for those features.

You may withdraw your consent through your account settings where available, by removing the information, or by contacting [email protected].

Withdrawing consent does not make earlier processing unlawful. It may affect our ability to provide features that rely on that information.

We collect content that you upload or send through Qaliye, including:

• profile photographs;
• photographs sent in conversations;
• image metadata;
• upload dates and times;
• storage identifiers; and
• content-moderation results.

Do not upload photographs or recordings of another person unless you have the right and permission to do so.

We use automated content-moderation technology, including Amazon Rekognition, to analyse photographs for suspected:

• nudity;
• sexually explicit material;
• sexualised content; and
• other content that may violate our Terms of Use or Community Guidelines.

When a photograph is checked, we may process:

• the photograph;
• moderation labels or categories;
• confidence scores;
• the date and time of the check;
• whether the photograph passed or failed;
• the reason it was flagged;
• review or appeal information; and
• any action taken.

If a photograph is identified as potentially prohibited, it may be rejected, hidden, removed, or referred for further review. You may be prompted to choose a different photograph.

Automated moderation may occasionally make mistakes. You may contact [email protected] to request a review of a moderation decision.

We do not use Amazon Rekognition to establish your identity unless we clearly notify you and obtain any permission required by law.

Qaliye uses location information to provide discovery, distance, and location-based dating features.

We may collect:

• country;
• city;
• approximate location;
• latitude and longitude;
• location selected manually by you;
• location obtained from your device with permission;
• distance between users; and
• location-update dates and times.

You can control device-location permission through your device settings.

If you deny or disable location access, you may still be able to enter a location manually, but some distance-based features may not work correctly.

We do not intend to display your precise coordinates to other users.

Other users may be shown limited location information, such as your city, country, or approximate distance, depending on the feature and your settings.

We process information about how you interact with Qaliye and other users, including:

• Likes;
• Super Likes;
• passes;
• rewinds;
• received Likes;
• sent Likes;
• matches;
• unmatches;
• blocks;
• reports;
• profile views, where supported;
• discovery filters;
• age and distance preferences;
• country preferences;
• verification preferences;
• previously displayed profiles;
• Boost activation;
• Incognito or Private Mode settings;
• online or activity status;
• read and delivery status; and
• the dates and times of interactions.

We use this information to operate discovery and matching features, avoid showing inappropriate or repeated profiles, enforce limits, protect users, and improve recommendations.

When you communicate through Qaliye, we may process:

• text messages;
• image messages;
• sender and recipient identifiers;
• conversation and match identifiers;
• message sequence;
• delivery status;
• read status;
• timestamps;
• attachment information;
• reports relating to messages; and
• support conversations with the Qaliye team.

We do not routinely have people read every private conversation.

However, authorised personnel or service providers may access relevant messages where reasonably necessary to:

• investigate a user report;
• respond to a support request;
• protect a user from harm;
• detect fraud or abuse;
• enforce our Terms and Community Guidelines;
• troubleshoot a technical problem; or
• comply with the law.

A person you message may save, copy, screenshot, record, or share your communication outside Qaliye. We cannot fully control what another user does with content they receive.

When you report or block a user, or when someone reports you, we may collect:

• the reporting user;
• the reported user;
• report category and explanation;
• reported profiles, photographs, or messages;
• screenshots or supporting evidence;
• block records;
• safety notes;
• investigation records;
• communications with the parties involved;
• moderation decisions;
• warnings;
• suspensions;
• bans;
• appeal information; and
• information about repeated or linked accounts.

We may retain limited information about banned users to prevent them from creating new accounts and to protect the community.

When you purchase a subscription, Boost, credit, or another paid feature, we may collect:

• product or subscription purchased;
• payment provider;
• transaction or order identifier;
• purchase date;
• amount and currency;
• subscription status;
• renewal and expiry dates;
• entitlement status;
• payment-verification result;
• refund or cancellation status;
• receipt or payment reference; and
• limited billing information provided by the payment processor.

Payments may be processed by Apple, Google, RevenueCat, a web-payment provider, or a supported local payment provider.

We generally do not receive or store your complete debit-card or credit-card number when payment is handled by an external payment provider.

The provider processes payment information under its own privacy policy.

When you use Qaliye, we may automatically collect:

• IP address;
• device type;
• operating system;
• app version;
• device language;
• time zone;
• device or installation identifier;
• push-notification token;
• network information;
• login dates and times;
• session information;
• API activity;
• security events;
• error logs;
• performance information;
• crash reports; and
• diagnostic information.

We use this information to operate, secure, troubleshoot, and improve the Services.

If you enable notifications, we may collect:

• push-notification token;
• notification permission status;
• notification preferences;
• message-preview preference;
• notification type;
• delivery status;
• opening or interaction information; and
• device information required to deliver the notification.

Push notifications may be delivered through services provided by Expo, Apple, Google, or other notification infrastructure providers.

You can disable notifications through Qaliye’s settings or your device settings.

When you contact us, we may collect:

• your name;
• email address;
• account identifier;
• support request;
• attachments;
• correspondence;
• complaint information;
• technical details; and
• feedback about Qaliye.

Where permitted, we may collect:

• marketing preferences;
• email or notification engagement;
• campaign information;
• promotional eligibility; and
• your consent or objection to marketing.

You can opt out of direct marketing at any time.

When you use www.qaliye.com, we may collect information through cookies and similar technologies, including:

• IP address;
• browser type;
• device type;
• pages visited;
• referral source;
• session duration;
• cookie identifiers; and
• website interaction information.

Further information will be provided in our Cookie Policy and cookie-consent interface.

For example, when you:

• create an account;
• complete your profile;
• upload a photograph;
• send a message;
• select discovery preferences;
• purchase a subscription;
• report or block someone;
• contact support; or
• respond to a survey.

For example:

• location, with permission;
• device and operating-system information;
• push-notification tokens;
• IP address;
• app logs; and
• crash information.

Another user may provide information about you when they:

• interact with your profile;
• send you a message;
• report your account or content;
• block you; or
• contact us about an interaction involving you.

We may receive information from:

• Apple or Google sign-in;
• app stores;
• payment processors;
• RevenueCat;
• authentication providers;
• moderation providers;
• hosting and database providers;
• analytics providers;
• notification providers; and
• fraud- or security-service providers.

Where permitted by law, we may receive information from:

• courts;
• regulators;
• law-enforcement agencies;
• safeguarding organisations;
• legal advisers; or
• publicly available sources.

We use account and authentication information to:

• register you;
• sign you in;
• verify account access;
• maintain your profile;
• secure your account;
• recover your account; and
• communicate important service information.

Lawful basis: Performance of our contract with you and our legitimate interests in account security.

We use profile information, preferences, location, and interactions to:

• display profiles;
• identify potentially relevant profiles;
• apply discovery filters;
• calculate approximate distance;
• process Likes, passes, and matches;
• provide messaging;
• manage subscriptions and benefits; and
• personalise your experience.

Lawful basis: Performance of our contract with you and, for location-derived features such as distance calculation, our legitimate interests in providing location-based matching functionality.

Where this involves special-category information, we also rely on your explicit consent.

We use the information you choose to publish to make your profile available to eligible users according to your settings and Qaliye’s discovery rules.

Lawful basis: Performance of our contract with you.

Where the profile contains special-category information, we also rely on your explicit consent.

We process photographs and other relevant content to:

• detect nudity or sexual content;
• prevent prohibited content from being published;
• enforce our Community Guidelines;
• protect users; and
• respond to reports.

Lawful basis: Performance of our contract, compliance with legal obligations where applicable, and our legitimate interests in operating a safe dating platform.

Where moderation necessarily involves special-category information, we rely on an appropriate condition permitted by data-protection law, depending on the circumstances.

We process reports, messages, profiles, device information, and safety records to:

• investigate alleged misconduct;
• detect fake or underage accounts;
• prevent harassment, scams, and abuse;
• enforce blocks;
• suspend or ban accounts;
• prevent ban evasion;
• respond to emergencies; and
• cooperate with authorities where legally required.

Lawful basis: Our legitimate interests in keeping Qaliye safe, performance of our contract, compliance with legal obligations, protection of vital interests in emergencies, and establishment, exercise, or defence of legal claims where applicable.

We process purchase and entitlement information to:

• complete purchases;
• activate paid benefits;
• verify payments;
• manage renewals;
• prevent payment fraud;
• respond to refund requests; and
• maintain financial and tax records.

Lawful basis: Performance of our contract, compliance with legal obligations, and our legitimate interests in preventing fraud and maintaining accurate financial records.

We may send:

• message notifications;
• match notifications;
• Like notifications;
• security alerts;
• payment confirmations;
• moderation notices;
• legal notices;
• support responses; and
• important service updates.

Lawful basis: Performance of our contract and our legitimate interests in operating and securing the Services.

Where consent is legally required for a particular notification or marketing communication, we rely on consent.

We use technical, usage, crash, and interaction information to:

• diagnose errors;
• improve performance;
• test features;
• understand how features are used;
• prevent outages;
• develop new features; and
• improve usability.

Lawful basis: Our legitimate interests in maintaining and improving Qaliye.

Where cookies or similar technologies require consent, we rely on consent.

We process account, device, transaction, location, and activity information to:

• identify suspicious activity;
• prevent unauthorised access;
• detect automated or fake accounts;
• prevent payment abuse;
• investigate security incidents; and
• protect our infrastructure.

Lawful basis: Our legitimate interests in protecting users, Qaliye, and our service providers, and compliance with legal obligations where applicable.

We may process information to:

• respond to lawful requests;
• maintain tax and transaction records;
• protect legal rights;
• respond to regulators;
• investigate criminal or harmful behaviour; and
• establish, exercise, or defend legal claims.

Lawful basis: Compliance with legal obligations, legitimate interests, vital interests, or legal claims, depending on the circumstances.

We use account, content, moderation, and reporting information to comply with our obligations under the UK Online Safety Act 2023 and other applicable online-safety laws, including:

• detecting and removing illegal content;
• protecting children from harmful content;
• maintaining reporting and complaints mechanisms;
• conducting risk assessments; and
• cooperating with regulators.

Lawful basis: Compliance with legal obligations and our legitimate interests in operating a safe and lawful platform.

With any consent required by law, we may send information about:

• new Qaliye features;
• subscriptions;
• promotions;
• events;
• offers; and
• community updates.

Lawful basis: Consent or legitimate interests where legally permitted.

You have an absolute right to object to direct marketing.

Other users may see information made available through your profile, such as:

• photographs;
• profile name;
• age;
• city or country;
• biography;
• interests;
• ethnicity;
• religion;
• languages;
• relationship intentions;
• lifestyle information;
• family preferences;
• verification status; and
• approximate distance or activity information.

The information shown may depend on:

• your privacy settings;
• Incognito or Private Mode;
• blocks;
• discovery preferences;
• matching status;
• subscription features; and
• Qaliye’s safety systems.

Users you match with may see additional information required for communication, such as:

• messages;
• message attachments;
• read status;
• delivery status; and
• activity status where enabled.

Other users may copy, record, or share information outside Qaliye. Although this may violate our rules, we cannot guarantee that content visible to another person will remain within the application.

We use providers that help us operate Qaliye, including providers of:

• cloud infrastructure;
• database and storage services;
• authentication;
• content moderation;
• push notifications;
• analytics;
• crash reporting;
• customer support;
• email delivery;
• payment processing;
• subscriptions;
• fraud prevention; and
• security.

These may include, depending on the feature and platform:

These organisations may process information on our behalf as processors, or they may act as separate controllers for parts of their services (such as Apple and Google for their own account information). Where they act as controllers, they process information under their own privacy policies.

We share profile and interaction information with other users as necessary to provide discovery, matching, and communication features.

We may share information with:

• law-enforcement agencies;
• courts;
• regulators;
• tax authorities;
• safeguarding organisations;
• emergency services; or
• legal advisers

where required by law or where reasonably necessary to prevent serious harm, investigate unlawful conduct, protect legal rights, or respond to a valid legal request.

If Qaliye is sold, reorganised, transferred, merged, or converted into another legal structure, personal information may be disclosed to professional advisers and a prospective or actual successor.

Any recipient must use the information consistently with applicable data-protection law.

We may share information where you ask us to do so or provide valid consent.

We generally retain account, profile, preference, interaction, and communication information while your account remains active.

When you request account deletion:

• your profile should stop being available to other users;
• we aim to remove account and profile information from active systems within 30 days;
• some information may remain in encrypted backups for up to 90 days; and
• certain records may be retained for longer for safety, fraud prevention, financial, legal, or regulatory reasons.

Data retained in backups is not restored for ordinary business use and is deleted or overwritten according to the backup schedule.

Active profile photographs are retained while used on your account.

Deleted or replaced photographs are removed from active use and are normally deleted within 30 days, unless they are connected with:

• a report;
• an appeal;
• a safety investigation;
• legal proceedings; or
• a legal preservation obligation.

Photographs rejected by automated moderation are normally deleted within 30 days unless retained temporarily for review, security, or appeal purposes.

Messages may be retained while an account or relevant conversation remains active.

When an account or conversation is deleted, messages may be removed from active access but retained temporarily in backups or where required for:

• user safety;
• reports;
• dispute resolution;
• fraud prevention;
• legal claims; or
• compliance with law.

Copies saved by another user are outside our control.

Reports, moderation decisions, blocks, investigations, and enforcement records may generally be retained for up to three years after the case is closed.

We may retain limited records for longer — up to six years where connected to legal proceedings — where reasonably necessary to:

• enforce a permanent ban;
• prevent ban evasion;
• protect users from a documented risk;
• establish or defend legal claims; or
• comply with legal requirements.

Support communications may generally be retained for up to three years after the request is closed, unless a longer period is needed for a complaint, legal claim, or safety matter.

Routine technical, security, and access logs may generally be retained for up to 12 months.

Logs connected with fraud, abuse, a security incident, or a legal claim may be retained for longer.

Push tokens are retained while associated with an active account and device. They may be removed when:

• you log out;
• the token becomes invalid;
• you remove the device;
• you delete your account; or
• the token is no longer needed.

Notification delivery status and interaction information (such as whether a notification was opened) may be retained for up to 12 months for troubleshooting and improvement purposes.

Transaction, payment, refund, and accounting records are retained for the period required by applicable tax, accounting, fraud-prevention, and legal obligations.

For UK sole-trader records, this may be at least five years after the relevant Self Assessment filing deadline.

We may retain a minimal record of an unsubscribe or marketing objection for as long as necessary to ensure that we continue to respect it.

We may suspend ordinary deletion where information is reasonably required for:

• litigation;
• an active complaint;
• a regulatory investigation;
• a law-enforcement request;
• protection from serious harm; or
• another legal obligation.

When information is no longer required, it will be deleted or anonymised.

You have the right to receive clear information about how we process your personal information.

You may request confirmation that we process your personal information and receive a copy of information to which you are legally entitled.

Where available, you may also access certain account information directly through your in-app profile and settings. If you would like a comprehensive export of your data, contact us using the details in Section 16.

You may request correction of inaccurate information and completion of incomplete information.

Many profile details can be updated directly through your account.

You may request deletion of your personal information where the applicable legal conditions are satisfied.

The right to deletion is not absolute. We may retain information where we have a legal reason to do so.

You may request that we temporarily or permanently restrict particular processing in certain circumstances.

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive certain information in a structured, commonly used, and machine-readable format.

You may object to processing based on legitimate interests.

We will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.

Where we rely on consent, including explicit consent for special-category information, you may withdraw it at any time.

Withdrawal does not affect the lawfulness of processing completed before withdrawal.

You may request information about certain solely automated decisions and ask for human involvement, express your point of view, or challenge the decision.

In particular, if an automated photo-moderation decision adversely affects you, you may request human review by contacting [email protected].

You may complain to the UK Information Commissioner’s Office or another competent data-protection authority.

We encourage you to contact us first so that we have an opportunity to address your concern.